Many loyal Globe at Home broadband customers have been receiving free upgrades as part of the telco’s program to proactively adjust the plans given the increasing needs of the customers. By doing this, loyal Globe at Home customers are able to enjoy faster speeds suited for their work from home and learn from home needs without shelling out more. The result is an overall better experience for our Globe At Home customers.
"It is really important for us to earn the trust of our customers especially during these times. So we took a look at what our customers are paying and the services they're getting in return. For example, those enjoying 10 Mbps at Plan 1699 may be upgraded to twice their current speed at no cost to them. This is our way of making sure that with Globe, our customers really get what they pay for,” says Darius Delgado, Vice President and Head of Broadband Business at Globe.
To ensure customers enjoy this program, all Globe customers are encouraged to update their account details for better servicing and maintenance. They can do this via the Globe at Home app.
“If our customers are able to maximize the plans that they subscribe to, this is real value for money,” Delgado adds.
For after sales service support, Globe promotes a fully digital experience by using the Globe At Home app. The app has a Help function for all types of customer support including plan upgrades, troubleshooting, or reporting an issue. Instead of customers calling the hotline, Globe does outbound customer calls to those who register their service requirements in the app.
The company strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9 which highlights the roles of infrastructure and innovation as crucial drivers of economic growth and development. Globe is committed to upholding the 10 United Nations Global Compact principles and 10 UN SDGs.
For more information, visit www.globe.com.ph or download the Globe At Home app on Android and IOS.
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