PLDT Home Fiber ‘Always On’ Keeps Filipino Households Connected Even During Unexpected Outages

Today's connected households rely on the internet to keep life moving -- whether it's a virtual meeting, an online class, a movie marathon, or a competitive gaming session. As digital activities become deeply woven into everyday routines, reliability has become more important than internet speeds. 

Addressing this need, PLDT Home has introduced Fiber Always On, a breakthrough broadband innovation designed to keep households connected even during unexpected fiber outages.

PLDT Home is the first and only internet service provider in the Philippines to offer a hybrid modem that seamlessly combines fiber and LTE connectivity in a single device. The innovative solution automatically switches to its built-in LTE backup whenever fiber service becomes unavailable, helping minimize disruptions without requiring customers to manually activate a mobile hotspot, maintain a secondary connection, or subscribe to a separate backup service.

 

Unlike conventional broadband setups that disconnect during service interruptions, PLDT Home Fiber Always On is designed to deliver a more resilient internet experience by leveraging the combined strengths of PLDT’s fiber and wireless networks.

Viboy E. Añonuevo, Vice President and Head of Home Fixed Broadband

 

“Today, the internet has become a vital part of everyday family life—whether it’s for work, online learning, entertainment, or staying close to loved ones. We understand how disruptive it can be when that connection is suddenly interrupted. That’s why with PLDT Home Fiber Always On, we’re giving families added peace of mind – keeping them reliably connected even during unexpected outages. At PLDT Home, we remain focused on delivering a smarter, more resilient internet experience, powered by the combined strength of our fiber and wireless networks,” said Viboy E. Añonuevo, Vice President and Head of Home Fixed Broadband.

 

Maintaining reliable internet connectivity involves a vast network of fiber infrastructure that spans several kilometers.  While highly resilient, the fiber network can occasionally be affected by accidental external damage caused by construction activities, roadworks, pests, and even vehicular incidents. When such events occur, repairs can take time depending on the nature and location of the damage. These realities highlight the importance of having an innovative solution that helps households stay online.

 

Designed to address one of the most common frustrations among internet users, PLDT Home Fiber Always On enables customers to continue working, attending online classes, streaming content, gaming, and managing connected devices with minimal interruption. The modem also automatically generates a service repair ticket within 15 minutes of downtime, helping accelerate issue resolution while keeping households online.

 

Once fiber service is restored, the modem automatically switches back to the fiber connection without requiring any customer intervention.

 

As more households embrace digital lifestyles, uninterrupted connectivity is becoming a necessity. This is especially true for homes where multiple users simultaneously work, study, stream, game, and stay connected throughout the day.

 

PLDT Home makes switching easy with a seamless transition to Fiber Always On. Customers who switch to PLDT Home Fiber Plan 1399 and up will enjoy free Always On service fees for six months, free installation worth P3,600, free speed boost of up to 2x faster and unlimited entertainment from Cignal.

 

To learn more about PLDT Home Fiber Always On, visit www.pldthome.com/switch.