Skip to main content

Globe Business earns certification for excellence in IT service management

Globe Telecom information and communication technology (ICT) arm Globe Business achieved another milestone as it recently earned an ISO 20000 or the Information Technology Service Management (ITSM) certification through its Technical Services Support Management Group (TSSM).

ISO 20000 is an international IT standard certification awarded to companies which demonstrate excellence and embody best practices in IT management. It leverages on evidence-based benchmarks to ensure companies continuously improve delivery of their IT services.

“This certification attests to our preparedness and readiness to address the needs of our partners and clients so we feel honored to receive it as testament to quality service delivery,” said Mike Frausing, Senior Advisor for Enterprise and IT-Enabled Services Group at Globe. TSSM provides end-to-end technical management for Globe Business clients, from service desk to service management.


Only two years after the group was formed, TSSM already earned its first certification, the ISO 9001:2008, also known as the Quality Management System. The ISO 9001 is an internationally-recognized business standard which guarantees that a company has a set of procedures and policies in place. 

As a company which places a premium and commitment on certification, Globe has earned various ISO accreditations over the years such as ISO 9001:2008 (for Quality Management System), ISO 14001:2004 (for Environment Management System) and ISO 27001:2005 (for Information Security Management System) which boost its Data Centers to fulfilling service requirements.

Meanwhile, the flagship MK2 Data Center together with IT- Enabled Group’s “Managed Professional services” were  likewise distinguished with the ISO 20000-1:2011 certification for IT Service Management System and Business Continuity Management System (for ISO 22301:2012), assuring customers that all of the company’s policies, processes and procedures are compliant to requirements of the five (5) ISO standards and corresponding management systems.

For more information about Globe Business, get in touch with your Globe Business Account Manager or call the Globe Business Premium Support Center at +63 2.917.2888 toll-free using a Globe mobile and landline. You can also visit www.globe.com.ph/business for more information.

Comments

Post a Comment

Check out more...

Enjoy up to 29% OFF on select realme smartphones this 6.6. TikTok Birthday Sale

Don’t miss out on BIG discounts as realme celebrates TikTok 6.6 Birthday Sale! It’s finally TikTok’s 6.6 Birthday Sale and realme Philippines goes all-in to celebrate with whopping discount offerings from June 1-8 only.  Mark your calendars and get up to 29% OFF on select realme  smartphones and up to 40%  on select realme AIoT products. On top of this, the Squad is also in for a treat since they can take home exciting freebies all-week long!  From June 1-8, every purchase of the real me  C35 (4GB+128GB)  comes with a FREE TechLife Buds Classic, while anybody who will avail the  realme C33 (4GB+64GB)  will get a C-Series Tempered Glass as a freebie. To make things even more thrilling, the first few customers to buy a realme 10 Pro+ 5G (12GB+256GB) from  June 4-8  will get their very own realme Watch 3 for FREE . Additionally, everyone will also get a FREE TechLife Power Bank 100000mAh for each purchase of realme 10 (8GB+128GB), realme 10...
Post a Comment
Read more

DICT, GeeksPH bolsters PH startup scene with 6th Geeks on a Beach in Panglao

The Department of Information and Communications Technology (DICT) and GeeksPH announced the revival of Geeks on a Beach (GOAB) after a four-year break and is set to happen in Panglao, Bohol on November 23-24, during the Philippine Startup Week 2023. The two-day international conference, known for leveraging Philippine tourism and ICT Industry expertise, will gather hundreds of entrepreneurs, investors, innovators, and globally-acclaimed startup ecosystem players to showcase the country’s startup achievements in both local and international scenes. GOAB 2023 will offer plenary sessions exploring potential investment opportunities and breakout sessions that will focus on sector-specific topics like Fintech, EduTech, HealthTech, AgriTech, and ClimateTech and other category-specific themes centered around youth and women. The event will also feature emerging technologies discussion, pitching fest, business matching, investors’ roundtable, and exhibits from various stakeholders. To cap off...
Post a Comment
Read more

Book Your Flights with Cebu Pacific and Seize Sulit Hotel Deals

Cebu Pacific (PSE: CEB), the Philippines’ leading airline,  is giving  every Juan  more reasons to seize the moment and  book their flights now  as it partners with  several hotels   offering   sulit   and   exclusive discounts  for that one unforgettable vacation. Book your flights across Cebu Pacific’s widest domestic network  and get  these  exciting deals  from the following hotel partners * : Club Paradise Palawan •  10% off on seafood bucket •  30% off on couple’s massage at Glow Spa •  10% savings on other treatment and services Discovery Shores Boracay •  16% off on dining offers;  Tomohawk  Steak at Forno Osteria Modern Filipino Boodle Fight  •  16% off on spa treatments: Terra for Two (180 mins); Terra’s Journey (180 mins) Discovery Samal •  Up to 40% off in The Bar - Junior Suite, Executive  Villa  and Villa  rooms o  Includes breakfast f...
Post a Comment
Read more

5 Awesome Things You Could Enjoy If You Had One Less Bill to Pay

Imagine getting your monthly internet bill ( typically costing around P1,000 or more )  completely covered. That’s right:  free internet , and with it, a whole new world of possibilities.   Just think—if you had an extra ₱1,000+ in your monthly budget, what would you do? Here are five awesome ways to enjoy that extra cash:   1. Upgrade Your On-the-Go Gadget Essentials Always on the move, but your phone’s battery can’t keep up? That extra budget could go towards a high-capacity power bank, wireless charger, or travel-friendly charging hub. Whether you’re saving up or finally buying that must-have gadget, that extra P1,000 can go a long way  for your next gadget upgrade .   2.  Level Up Your Entertainment Experience Free  internet means unlimited streaming ,  but  how  about upgrading your setup? Use the extra cash for smart speakers to boost your  audio or  invest in accessories to enhance your smart TV. Into gaming? Spend ...
Post a Comment
Read more

#Gcash users can now go cashless on their next Euro trip thanks to Alipay+ partnership

GCash users can now opt for a hassle-free, cashless payment method on their next Euro trip as the Philippines’ leading mobile wallet is now accepted in Europe’s top travel destinations, including the United Kingdom, France, Germany, and Italy. This cross-border payment service is part of the e-wallet’s strengthened collaboration and partnership with Alipay+ to offer a seamless and secure payment experience, as well as real-time foreign exchange (forex) with no service fee, allowing customers to a hassle-free and rewarding travel experience abroad. Among the key merchants and stores that can accept GCash via Alipay+ are Harrods, Liberty London, and Harvey Nichols in the UK; Printemps in France; Müller and dm-drogerie markt in Germany; as well as itTaxi, and IVS Group, the leader in the vending machines market, in Italy. “In line with our fervent commitment to make our customers’ everyday lives better and more convenient, we want to make sure that they can maximize their GCash account no...
Post a Comment
Read more