PRESS RELEASE | PSA, Pilipinas Teleserv, GCash launch first in-app PSAHelpline service, making PSA documents easier to request via GCash

 Filipinos can now order their PSA certificates via the GLife feature in the GCash app

The Philippine Statistics Authority (PSA), Pilipinas Teleserv, and GCash joined forces to launch the PSAHelpline Mini App, making it easier and more convenient for Filipinos to request civil registry documents anytime, anywhere. 

Users can securely request PSA certificates, such as birth, marriage, death, CENOMAR, and CENODEATH, and choose between an e-copy or home delivery, all while paying seamlessly with their GCash e-wallets. The integration brings essential government services closer to millions of Filipinos through a platform they already use daily.

With this launch, GCash becomes the first e-wallet to host PSAHelpline.ph in-app and the first to offer PDF civil registry certificates directly within the app. PSAHelpline is also the first government service available on GLife.

The PSAHelpline Mini App is designed to streamline the end-to-end process of requesting civil registry documents, from placement of requests to payment and delivery, reducing barriers for those in remote areas and ensuring timely, secure, and reliable access to vital records.

“We extend our deepest gratitude to our partners, the PSA and Teleserv, for the trust and for being our first government service app to be integrated inside GCash,” said Cleo Celeste Santos, VP and Head of Public Sector at GCash.

“At GCash, we believe financial inclusion starts with identity. By making essential civil registry documents easier to access, we are helping more Filipinos participate in the digital economy and access the opportunities they deserve,” she added.

The partnership between PSA, Pilipinas Teleserv, and GCash set a strong precedent for future digital government initiatives, showing what is possible when the public and private sectors work together.

“The PSA Helpline Mini App within the GCash app simplifies how Filipinos request civil registry documents by integrating secure requests and payments into a trusted digital platform. This partnership reflects our vision of a citizen-centered and digitally enabled government that delivers faster, more convenient public service to every Filipino wherever they may be,” PSA National Statistician, Undersecretary Claire Dennis Mapa said.

Data privacy and security are critical, as millions of Filipinos rely on PSA-issued documents for various important transactions, including employment, education, travel, benefits, and legal matters. Pilipinas Teleserv, PSA’s long-standing partner for the PSAHelpline service, highlighted that the GCash infrastructure further reinforces the integrity of the document request process.

“GCash has a robust KYC process, which PSAHelpline will fully leverage to ensure that only document owners and properly authorized requesters can apply for PSA certificates”, Pilipinas Teleserv Managing Director and Founder Jun Yupitun said.

The PSAHelpline Mini App streamlines the entire process, from request to payment and delivery, helping reduce barriers, especially for those in remote areas.

For more information, visit https://www.gcash.com